WhatsApp, virtual assistants and a live agent portal.
An AI-powered customer service platform: a virtual assistant that answers on WhatsApp and the web from your own knowledge base, with smooth hand-over to human agents in a real-time portal.
What AI Customer Engagement does for you.
WhatsApp and web
Serve customers on the channels they already use.
Grounded answers
The assistant answers from your approved policies and products only.
Agent hand-over
Conversations pass to a human with full context when needed.
Insights
See what customers ask about and where they get stuck.
Everything in one system.
Start with the modules you need and switch on more as you grow — all sharing the same data, users and audit trail.
Works with
- WhatsApp Business
- HobSphere SMS
- Core systems
Security built in
- Encrypted connections
- Role-based access and approvals
- Complete audit trail
- Regular backups
Intelligence built into AI Customer Engagement.
Applied where it changes a decision or saves a step — and measured once live.
Related products.
See AI Customer Engagement in action.
Book a 30-minute demo with our team. We’ll show you the product, ask about your operations and tell you honestly whether we are the right fit.